Frequently Asked Questions
Everything you need to know about your Secretlab experience.
How long does shipping take for my Secretlab chair?
In-stock items are typically processed within 1–2 business days. Delivery times vary by region but generally range from 3 to 7 business days via our premium courier partners.
What is the warranty coverage on Secretlab products?
All Secretlab chairs come with a 3-year limited warranty, which can be extended to 5 years through our Extended Warranty Program. This covers all functional parts of the chair.
Can I return my chair if I am not satisfied?
Yes, we offer a 49-day return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging. Please note that return shipping fees apply.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Affirm or Klarna, allowing you to pay in interest-free installments.
How do I know which chair size is right for me?
Each product page features a comprehensive 'Sizing Guide.' Simply input your height and weight, and our system will recommend the TITAN Evo size (Small, Regular, or XL) that fits you best.
Are Secretlab chairs easy to assemble?
Yes, every chair includes a step-by-step toolkit and a high-quality assembly guide. Most users find they can fully assemble their chair in approximately 20 minutes.